Effective Date: September 9, 2026
Western Slope Equine Hospital, LLC, doing business as Western Slope Animal Hospital (“Western Slope Animal Hospital,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.wsah1.com, communicate with Western Slope Animal Hospital, use forms or resources provided through our website, or participate in our text messaging program.
By using our website or providing information to Western Slope Animal Hospital, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Western Slope Animal Hospital.
Information You Provide to Us
You may provide personal information when you:
- Contact us by telephone, email, text message, or in person
- Schedule or manage veterinary appointments
- Complete client or patient forms
- Email completed forms or other documents to us
- Provide information regarding yourself or your animals
- Request prescription, medication, or veterinary-service information
- Consent to receive SMS/text messages
- Otherwise communicate with Western Slope Animal Hospital
Information you provide may include:
- Name
- Mailing or physical address
- Email address
- Telephone or mobile number
- Date of birth
- Driver’s license information when requested on applicable client forms
- Communication preferences
- Appointment and scheduling information
- Information about your animals
- Veterinary-service and prescription-related information
- Other information you voluntarily provide to us
Please do not send information by email or another electronic method unless you are comfortable using that method of communication.
2. Information Collected Automatically Through the Website
When you visit our website, certain technical information may be collected automatically through website technologies, server logs, cookies, analytics tools, or similar technologies.
This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages viewed
- Date and time of visits
- General geographic information derived from an IP address
- Information about how visitors navigate and interact with the website
We may use Google Analytics or similar analytics technologies to help us understand website traffic, usage patterns, and website performance.
Information collected through analytics technologies is generally used to understand and improve the website rather than to identify individual visitors personally.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, measure website traffic, understand visitor behavior, and improve website performance.
Cookies are small data files that may be stored on your device by your web browser.
You may be able to restrict or disable cookies through your browser settings. Disabling cookies may affect the functionality of some websites or online services.
Third-party services used by or linked from our website may also use their own cookies or similar technologies according to their own privacy policies.
4. How We Use Personal Information
Western Slope Animal Hospital may use personal information to:
- Provide veterinary services
- Manage client and patient records
- Schedule, confirm, or remind clients about appointments
- Communicate regarding veterinary care and services
- Provide prescription or medication-related communications
- Respond to questions and requests
- Process or maintain client forms
- Communicate regarding animals under our care
- Send SMS/text communications when consent has been provided
- Maintain and improve our website and services
- Monitor website performance and usage
- Protect our website, systems, clients, and business from misuse or security threats
- Comply with legal, regulatory, professional, or business obligations
- Maintain appropriate business and veterinary records
- Exercise or defend legal rights when necessary
We may also use information for other purposes that are reasonably related to the reason it was provided.
5. SMS/Text Messaging Privacy
Western Slope Animal Hospital may communicate with clients through SMS/text messaging for purposes such as:
- Appointment reminders and confirmations
- Scheduling communications
- Follow-up communications
- Prescription or medication notifications
- Veterinary service-related notifications
- Responses to client questions or requests
- Other communications related to your animals, appointments, services, or relationship with Western Slope Animal Hospital
Clients may provide permission to receive SMS/text messages, including verbally to Western Slope Animal Hospital staff. SMS permission and communication preferences may be recorded in our veterinary practice-management and communications systems, including Covetrus Pulse.
Mobile Information and SMS Consent
Western Slope Animal Hospital does not sell, rent, or share mobile telephone numbers or SMS opt-in or consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile telephone numbers, SMS consent information, and related information may be provided to service providers when necessary for those providers to perform services on behalf of Western Slope Animal Hospital, such as operating veterinary practice-management systems or delivering text messages.
Such information is provided only as necessary for those services and is not provided for the service provider’s own marketing or promotional purposes.
Western Slope Animal Hospital does not currently use its SMS program primarily for promotional marketing. If promotional or marketing text messages are offered in the future, any additional consent required by applicable law or messaging-provider requirements will be obtained before those messages are sent.
Additional information regarding our SMS program, including message frequency, message and data rates, opt-out instructions, and HELP information, is available in our Terms & Conditions.
6. How We Share Information
Western Slope Animal Hospital does not sell personal information in the ordinary course of business.
We may disclose personal information when reasonably necessary for business operations or veterinary services, including to:
Service Providers
We may use third-party companies and service providers to help operate our business, website, communications systems, veterinary software, or other services.
These may include providers of:
- Veterinary practice-management software
- Client communication and text messaging services
- Website hosting and technical services
- Website analytics
- Email services
- Pharmacy or prescription-related services
- Information technology and security services
- Professional or administrative services
These providers may process information as necessary to perform services on our behalf.
Veterinary and Business Purposes
Information may be disclosed when reasonably necessary to coordinate veterinary services, prescriptions, referrals, laboratory services, or other services requested by or provided to a client.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Protect the rights, property, or safety of Western Slope Animal Hospital, our clients, animals, employees, service providers, or others
- Investigate suspected fraud, misuse, security incidents, or unlawful activity
- Establish, exercise, or defend legal claims
Business Transfers
If Western Slope Animal Hospital is involved in a merger, acquisition, sale, restructuring, or other transfer of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
7. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including veterinary pharmacy, prescription, software, or other resources.
When you follow a link to a third-party website or use a service operated by another company, that third party may collect information directly from you under its own privacy policy.
Western Slope Animal Hospital does not control the privacy, security, or data-handling practices of independent third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
8. Client Forms and Email
Western Slope Animal Hospital may provide client forms through the website for downloading, printing, or completion.
Completed forms may currently be returned in person or sent to Western Slope Animal Hospital by email.
Email is not guaranteed to be a completely secure method of transmitting information. If you choose to send personal information or completed forms by email, you acknowledge the risks associated with electronic transmission.
Western Slope Animal Hospital may introduce additional electronic form or document-delivery methods in the future. Any third-party platform used to provide those services may also be subject to its own privacy and security practices.
9. Data Retention
Western Slope Animal Hospital retains personal information for as long as reasonably necessary to:
- Provide veterinary services
- Maintain client and patient records
- Fulfill the purposes described in this Privacy Policy
- Meet legal, regulatory, professional, accounting, or recordkeeping obligations
- Resolve disputes
- Protect our rights and interests
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
10. Data Security
Western Slope Animal Hospital takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, communications platform, computer system, or method of electronic transmission can be guaranteed to be completely secure.
You should use reasonable care when transmitting personal information electronically.
11. Your Choices and Privacy Requests
You may contact Western Slope Animal Hospital to request that we:
- Update or correct certain contact information
- Change your communication preferences
- Stop sending SMS/text communications
- Address questions regarding personal information we maintain
- Consider other privacy-related requests available to you under applicable law
Certain information may need to be retained for veterinary, business, legal, professional, or recordkeeping purposes even after a request is made.
To submit a privacy request, contact us at [email protected].
12. SMS Opt-Out Requests
You may stop receiving SMS/text messages from Western Slope Animal Hospital at any time by replying STOP to a text message.
You may also contact Western Slope Animal Hospital directly and ask that your SMS preference be changed.
After opting out, you may receive a final message confirming that your request has been processed.
Opting out of text messaging does not prevent Western Slope Animal Hospital from communicating with you through other methods when appropriate, including telephone or email.
13. Children’s Privacy
This website is intended for individuals seeking information about veterinary services and is not designed or directed specifically toward children under 13.
Western Slope Animal Hospital does not knowingly use this website to solicit personal information directly from children under 13.
If you believe a child has provided personal information to us through the website without appropriate authorization, please contact us so that we can review the situation.
14. Changes to This Privacy Policy
Western Slope Animal Hospital may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Veterinary or business practices
- Communications systems
- Third-party services
- Technology
- Legal or regulatory requirements
When this Privacy Policy is updated, the revised version will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or the personal information we maintain, please contact: